Last updated: 17 July 2026
Papervine respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains what information we collect when you visit papervine.co.za, place an order, create an account or contact us. It also explains why we collect the information, how it may be used and what rights you have regarding your personal information.
Papervine is responsible for the personal information processed through this website.
1. Information We Collect
Depending on how you use the website, we may collect the following information:
- Your name and surname
- Email address
- Telephone or WhatsApp number
- Billing information
- Account login details
- Order and purchase history
- Products downloaded
- Messages and customer-support enquiries
- IP address
- Browser and device information
- Website activity and cookie information
- Any other information you voluntarily provide to us
We only collect information that is reasonably necessary to operate our website, process purchases, deliver digital products and provide customer support.
2. How We Collect Information
We may collect personal information when you:
- Place an order
- Create a customer account
- Download a purchased product
- Contact us by email, website form or WhatsApp
- Subscribe to marketing communication
- Use or browse the Papervine website
- Accept cookies or other website technologies
Some technical information may be collected automatically through WordPress, WooCommerce, website hosting, security tools, cookies and similar technologies.
3. How We Use Your Information
Papervine may use personal information to:
- Process and confirm orders
- Verify successful payment
- Deliver instant digital downloads
- Create and manage customer accounts
- Send order and download emails
- Correct or resend faulty files
- Respond to questions and support requests
- Maintain order and transaction records
- Prevent fraud, misuse and unauthorised access
- Improve the website and customer experience
- Comply with legal, accounting and regulatory requirements
- Send marketing communication where permission has been given
- Protect Papervine’s legal rights and intellectual property
Personal information will not be used for an unrelated purpose unless the additional use is legally permitted or the customer has been informed.
4. Online Payments
Online payments are processed through Yoco or another secure payment provider made available at checkout.
Payment providers may collect information needed to process and verify the transaction. Their handling of your payment information is governed by their own privacy and security policies.
Papervine does not intentionally store complete debit or credit card details on its website.
5. Digital Product Delivery
Once payment has been successfully completed, Papervine uses the customer’s email address and order information to provide access to the purchased digital files.
Downloads may be supplied through:
- The order-confirmation page
- An automated email
- The customer’s Papervine account
- A replacement or support email where necessary
Order and download records may be retained to verify purchases, provide support and prevent misuse of digital products.
6. WhatsApp and Email Communication
Customers may contact Papervine through email or WhatsApp.
When you contact us, we may retain your name, contact details, message history and order information for as long as reasonably necessary to assist you and maintain support records.
Communications sent through WhatsApp are also subject to WhatsApp’s own privacy practices. Customers should avoid sending sensitive financial information, passwords or complete payment-card details through WhatsApp or email.
7. Marketing Communication
Papervine will only send promotional emails or electronic marketing where the customer has agreed to receive them or where communication is otherwise permitted by law.
Every marketing email will provide a reasonable way to unsubscribe. Customers may also contact support@papervine.co.za to ask that marketing communication be stopped.
Unsubscribing from marketing does not prevent Papervine from sending necessary order, payment, download or customer-service communication. POPIA regulates unsolicited electronic direct marketing and requires appropriate consent or another lawful basis for such messages.
8. Cookies
Papervine may use cookies and similar technologies to:
- Keep the shopping cart working
- Remember account sessions and preferences
- Support secure checkout
- Prevent fraudulent website activity
- Understand how visitors use the website
- Improve website performance
- Measure marketing results where relevant
Some cookies are necessary for the website and online shop to function. Other cookies, such as analytics or advertising cookies, may depend on the tools enabled on the website and the choices made through the cookie banner.
You may disable cookies through your browser, but certain website, account, checkout or download features may then stop working correctly.
9. Information Shared With Service Providers
Papervine may share limited personal information with trusted service providers where this is reasonably necessary to operate the website and complete orders.
These providers may include:
- Yoco or another payment provider
- WordPress and WooCommerce services
- Website hosting and maintenance providers
- Email-delivery providers
- Security, backup and fraud-prevention services
- Analytics providers, where enabled
- Accounting or professional advisers
- Government authorities where disclosure is legally required
Service providers should only receive the information needed to perform their services.
Papervine does not sell customers’ personal information.
10. Information Processed Outside South Africa
Some website, hosting, payment, email, analytics or communication providers may store or process information outside South Africa.
Where personal information is transferred internationally, Papervine will take reasonable steps to use reputable providers and ensure that the information receives an appropriate level of protection. POPIA regulates the transfer of personal information outside South Africa.
11. How Long We Keep Information
Papervine keeps personal information only for as long as reasonably necessary for the purpose for which it was collected.
Different information may be retained for different periods, including where needed to:
- Complete and verify orders
- Provide downloads and customer support
- Maintain accounting and transaction records
- Resolve complaints or disputes
- Prevent fraud and misuse
- Meet legal or regulatory obligations
- Establish or defend legal claims
When information is no longer reasonably required, it will be deleted, anonymised or securely destroyed where practical.
12. Information Security
Papervine takes reasonable technical and organisational steps to protect personal information against loss, unauthorised access, misuse, alteration, disclosure or destruction.
These measures may include:
- Secure website access
- Restricted administrative access
- Strong passwords
- Website updates
- Security monitoring
- Backups
- Reputable payment providers
- Access controls for customer and order information
No online system can be guaranteed to be completely secure. POPIA requires responsible parties to use reasonable technical and organisational safeguards and to assess and maintain those safeguards.
13. Security Compromises
Where there are reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, Papervine will investigate the matter and follow the notification requirements that apply under POPIA.
This may include notifying the Information Regulator and affected customers as soon as reasonably possible.
14. Your Privacy Rights
Subject to applicable law, you may ask Papervine to:
- Confirm whether we hold your personal information
- Provide access to your personal information
- Correct inaccurate or outdated information
- Delete information that may no longer lawfully be retained
- Stop or object to certain processing
- Withdraw consent where processing depends on consent
- Stop direct-marketing communication
Some information may need to be retained where required for completed transactions, accounting, fraud prevention, legal obligations or the protection of legal rights.
POPIA gives data subjects rights relating to access, correction, deletion and objection to certain processing.
Requests may be sent to:
Email: support@papervine.co.za or Whatsapp Us
Papervine may request reasonable information to confirm the identity of the person making the request.
15. Children’s Personal Information
Purchases from Papervine should be completed by an adult or with the assistance and permission of a parent or legal guardian.
Papervine does not knowingly request sensitive personal information directly from children.
16. Third-Party Links
The Papervine website may contain links to external websites or services.
Papervine is not responsible for the privacy, security or content practices of third-party websites. Customers should review the privacy policies of those services before providing personal information.
17. Complaints
Customers should first contact Papervine so that the concern can be investigated and resolved.
Email: support@papervine.co.za or Whatsapp Us
A person may also submit a privacy complaint to the Information Regulator of South Africa where they believe their personal information has been handled unlawfully.
18. Changes to This Privacy Policy
Papervine may update this Privacy Policy when its website, services, payment systems, marketing tools or legal obligations change.
The latest version will be published on the website with the updated revision date.
19. Contact Papervine
Privacy questions, access requests and correction requests may be sent to:
Papervine
Email: support@papervine.co.za or Whatsapp Us
Location: Cape Town, South Africa
Website: papervine.co.za